WhatsApp, the official way
Your WhatsApp Business number, through the official API of a Meta partner. No unofficial library ever touches it — a banned number costs a clinic its entire patient list.
1 Your patient writes on WhatsApp
Your patient is awake at 3 a.m.
Your patient is awake at 3 a.m.
So is Cadran.
Cadran answers your clinic's WhatsApp in the patient's own language, in under a minute. It qualifies, it books, and everything lands in one dashboard.
- Replies in under a minute
- In the patient's language
- Never gives medical advice
2 Your dashboard
And everything lands in one place
The conversation above happens on the patient's WhatsApp. What it produces — the qualified enquiry, the booked slot, the handover — arrives here, as it happens.
Conversations
0
today
Booked
0
today
Median reply
0s
all languages
Waiting
0
handed over
Inbox
answered automatically
Interface preview — illustrative figures, not measured results.
Features
Everything needed to stop losing patients
It replies in the language received
Detected on the first sentence and held to the end, follow-ups included. Your patients are not all English speakers because your clinic is international.
It never gives medical advice
No diagnosis, no recommended procedure, no promised result, no dose, no verdict on a contraindication. Written into the instructions, then checked again on the way out.
It qualifies before it promises
Which treatment they are asking about, when they want it, roughly what budget. The patient names the procedure — the agent never suggests one.
It books the consultation
Slots come from your real calendar, not from a guess. The appointment is on the books before the conversation ends, and a reminder goes out the day before.
It hands over without arguing
Clinical question, unhappy patient, a price outside your profile, or someone simply asking for a human: it says so, notifies you, and stops writing until you give it back.
Medical limits
Six things it is never allowed to say
An agent speaking for your clinic commits your clinic. Each limit is written into the agent's instructions, then checked again on every outgoing message — an instruction is a hope, that second pass is a rule.
Never, not even hedged
No “it looks like”. The agent does not read photos and never names a condition — a patient's photo is health data, so it is never downloaded or stored at all.
The patient names the procedure
It records what they ask for. It never tells them what they need, which technique suits them, or what a practitioner would do in their case.
No promise, no guarantee
No permanent result, no duration of effect, no before-and-after claim. Not even a softened one, because a softened promise is still a promise.
Never “painless”, never “risk-free”
No claim about side effects, pain or safety. Reassurance is a clinical statement when it comes from your clinic, and it belongs to the practitioner.
No units, no doses
Not how many units, not how many millilitres, not how many sessions. Quantities are decided in consultation, on a face the agent has never seen.
No green light, ever
Pregnancy, breastfeeding, diabetes, blood thinners, age: the agent never rules on any of them, even to reassure, even when the answer looks obvious.
Pricing
One price per clinic
14-day trial. A card is requested to check you are a real person — nothing is charged before day 14, and cancelling takes one click.
20 % off
Studio
129€ / month
Billed € 1,290 per year
- 1 location
- 500 conversations per month
- Medical guardrails and handovers
- Calendar booking and reminders
- API access
Clinic
249€ / month
Billed € 2,490 per year
- 3 locations
- 1,200 conversations per month
- A separate profile and tone per clinic
- Export of conversations and appointments
- Priority support
Group
599€ / month
Billed € 5,990 per year
- 10 locations
- 3,000 conversations per month
- API access
- Guided onboarding for each clinic
- Everything in Group
Prices exclude VAT. A conversation is one exchange with one patient over 24 hours. Meta's own WhatsApp conversation fees are passed through at cost, with no markup. No setup fee. WhatsApp is the only live channel today; Instagram is next and is not sold yet.
Setup
Three steps, then you leave it alone
No technical skill required. Budget fifteen minutes the first time.
Connect WhatsApp
Your WhatsApp Business number, through the official API. You keep ownership of the number and can disconnect it at any time.
Fill in the clinic profile
Services, price ranges, opening hours, address, booking policy, FAQ. That is the entire universe the agent is allowed to speak from.
Test, then open
A private room where you talk to your own agent. Nothing reaches your patients until you decide to open it.
FAQ
What to know before you open it
Does it ever give medical advice?
No, and this is enforced twice rather than promised once. The rules are written into the agent's instructions, and every outgoing message is read again before it is sent. Diagnosis, recommending a procedure, promising a result, claiming something is painless or risk-free, quoting a dose, or clearing a contraindication — any of these stops the message. The patient gets a reply saying the practitioner will answer in consultation, plus an offer of a slot, and your inbox shows what was blocked and why.
Can it invent a price or a free slot?
No. The agent only answers from the clinic profile you fill in: services, price ranges, opening hours, address, booking policy. A slot comes from your real calendar, never from an estimate. Outside that, it does not guess — it hands over to your team.
Which languages does it reply in?
The one the patient wrote in. The language is detected on the first sentence and held for the whole conversation, follow-ups included. English, French, Spanish, Arabic, Indonesian, Turkish, Russian, German and Dutch are all handled.
Which channels does it cover?
WhatsApp, through the official Business API of a Meta partner. No unofficial library ever touches your number — a banned number costs a clinic its patient list. Instagram direct messages are next, and the engine is already built behind a shared channel interface so that adding it changes nothing else.
Can I cancel whenever I want?
Yes, no commitment and no notice period, in one click from your account. The 14-day trial asks for a card to check you are a real person: nothing is charged before day 14, and a reminder goes out 48 hours ahead. After cancelling, your conversations and bookings stay exportable for 30 days, then they are deleted.
Connect it this morning.
It answers tonight.
Card requested, nothing charged before day 14. No commitment. Your conversations stay yours.
Open my agentA question first? hello@cadran.app — answered on the next working day, by a human who knows the product.